Question 1

How many stars does the hotel have?

Accepted Answer

Hotel Max Inn is a 3-star hotel (★★★).

Question 2

Is the hotel part of a chain or is it independent?

Accepted Answer

Hotel Max Inn is an independent hotel and is not part of any hotel chain.

Question 3

How can I book a room?

Accepted Answer

The easiest way is online at www.maxinn.sk, where you can see current prices and availability. You can also book by phone at +421 905 120 120, by e-mail at recepcia@maxinn.sk, or via Booking.com, Expedia or HRS.

Question 4

What types of payment do you accept?

Accepted Answer

You can pay in cash, by payment card or by bank transfer.

Question 5

What is your cancellation policy?

Accepted Answer

It depends on the rate you choose. With the flexible rate you can cancel free of charge until 6:00 PM one day before arrival. The non-refundable rate cannot be cancelled free of charge. The conditions of your booking are always stated in your booking confirmation. Bookings made via Booking.com and other portals follow the portal's conditions, group bookings follow the conditions in the offer.

Question 6

What are the check-in and check-out times?

Accepted Answer

Check-in is from 2:00 PM to 10:00 PM, check-out until 11:00 AM. Reception is open daily 6:30 AM – 10:00 PM. If you arrive after 10:00 PM, please let us know in advance at +421 905 120 120 – the phone is available 24/7 and there is night service at the hotel (10:00 PM – 6:30 AM).

Question 7

Is early check-in or late check-out possible?

Accepted Answer

Yes, subject to availability. Please arrange an early arrival or late departure in advance with reception at +421 905 120 120 or recepcia@maxinn.sk. Late check-out is charged.

Question 8

What do I need at check-in?

Accepted Answer

At check-in you need a valid ID document – a national ID card or passport. Guests who are not Slovak citizens also fill in a registration form for the foreign police on arrival.

Question 9

Can I extend my stay? How does it work?

Accepted Answer

Yes, if a room is available. Please arrange the extension with reception as early as possible. If your room is already booked, we will offer you another room, possibly at a different price.

Question 10

What room types do you offer and what amenities do they have?

Accepted Answer

We have 28 rooms: 10 double rooms with a double bed (23 m²), 6 twin rooms with separate beds (23 m²), 11 Deluxe single rooms and one apartment (54 m²) with a bedroom, living room and balcony. All rooms have a private bathroom, air conditioning, satellite TV, a fridge (minibar), a safe, a mosquito net and free Wi-Fi. The single rooms are on the 3rd floor, which the lift does not reach.

Question 11

Do you have baby cribs available?

Accepted Answer

Yes. A baby cot for children under 2 is available on request for 10 € per stay, subject to availability. Please order it in advance; the fee is paid during your stay.

Question 12

Do you offer rooms or spaces for people with allergies?

Accepted Answer

We do not have a dedicated allergy room, but the property is hypoallergenic – the rooms have anti-allergy pillows, all rooms are non-smoking and we clean them with ozone after every guest's departure.

Question 13

How many extra beds can be added to the rooms?

Accepted Answer

One extra bed can be added to the double and twin rooms. The apartment has a sofa bed and an extra bed can also be ordered. Extra beds are not possible in the single rooms. Please arrange the extra bed in advance.

Question 14

Are the rooms air-conditioned?

Accepted Answer

Yes, every room has individual air conditioning that is not connected to a central system, so you can set the temperature to your preference.

Question 15

Do the rooms have balconies or terraces?

Accepted Answer

The apartment has a balcony. The other rooms do not have a balcony.

Question 16

Do you provide bathrobes and slippers in the rooms?

Accepted Answer

No, we do not provide bathrobes or slippers in the rooms.

Question 17

Do the rooms have safes?

Accepted Answer

Yes, all rooms have a safe.

Question 18

Do you have an iron and ironing board available?

Accepted Answer

Ironing is available as an extra service – please ask at reception.

Question 19

What kind of breakfast do you offer?

Accepted Answer

We serve a buffet breakfast – pastries, eggs, fruit, yoghurts, cereals and more. With most rates breakfast is included in the room price; your booking confirmation shows whether it is included. If it is not, or for non-staying guests, breakfast costs 11.90 €.

Question 20

What time is breakfast served?

Accepted Answer

Breakfast is served Monday to Friday 6:30 – 10:00 AM and on Saturday and Sunday 7:00 – 10:00 AM.

Question 21

Do you offer half-board or full-board options?

Accepted Answer

No. We only serve breakfast; lunch and dinner are not served at the hotel.

Question 22

Can you accommodate special dietary requirements?

Accepted Answer

Yes. Breakfast is also available in vegetarian, vegan, gluten-free and lactose-free versions, and a special menu can be prepared on request. Please let us know in advance.

Question 23

Do you offer room service?

Accepted Answer

No, we do not offer room service. There is a bar in the lobby.

Question 24

Do you have your own restaurant? What type of cuisine does it offer?

Accepted Answer

No, the hotel does not have a restaurant. We only serve a buffet breakfast, and there is a bar in the lobby.

Question 25

Is the restaurant open to the public?

Accepted Answer

We do not have a restaurant. However, non-staying guests are welcome for breakfast (11.90 €).

Question 26

Do I need to book a table in the restaurant in advance?

Accepted Answer

The hotel does not have a restaurant. Staying guests do not need to book breakfast.

Question 27

Do you offer the option to order a packed lunch?

Accepted Answer

We do not offer packed lunches. If you leave early, we can pack your breakfast to take away – please let us know in advance.

Question 28

Is there parking at the hotel?

Accepted Answer

Yes. Parking next to the hotel is free of charge. Parking in the hotel courtyard behind a closed gate costs 10 € per night.

Question 29

Do you offer laundry and ironing services?

Accepted Answer

Yes. Laundry and ironing are available as paid extra services, and guests can also use the laundry room. Reception will give you the details.

Question 30

Is there Wi-Fi at the hotel?

Accepted Answer

Yes, free high-speed Wi-Fi is available in all rooms and common areas of the hotel.

Question 31

Do you offer bicycle or sports equipment rental?

Accepted Answer

No, we do not rent bicycles or sports equipment. We are happy to recommend cycling routes in the Little Carpathians.

Question 32

Do you have a currency exchange or ATM in the hotel?

Accepted Answer

No, there is no currency exchange or ATM at the hotel.

Question 33

Do you offer concierge services?

Accepted Answer

We do not have a classic concierge service, but reception will help you free of charge with a city tour or with booking restaurants, theatre tickets and cultural events.

Question 34

Do you have a space for storing luggage?

Accepted Answer

Yes, we will store your luggage at reception free of charge – also after check-out.

Question 35

Do you offer services such as massages or cosmetic procedures?

Accepted Answer

No, we do not offer massages or cosmetic treatments at the hotel.

Question 36

Do you have a fitness center?

Accepted Answer

No, we do not have a fitness centre. However, the Železná studienka forest park, ideal for running and walks, starts just a few minutes from the hotel.

Question 37

Do you offer conference spaces?

Accepted Answer

No, we do not have a conference room or conference equipment. We are, however, happy to provide accommodation for participants of conferences or corporate events in Bratislava.

Question 38

What is your policy regarding pets?

Accepted Answer

Pets are welcome for a surcharge. The fee for a dog per night is: small up to 10 kg 15 €, medium 11 – 25 kg 20 €, large 26 kg and over 25 €. Please let us know about your pet in advance. The pet must have a valid vaccination certificate on arrival and must be kept on a leash and muzzled on the premises.

Question 39

Is the hotel non-smoking? Do you have designated smoking areas?

Accepted Answer

Yes, the whole hotel is non-smoking – smoking is not allowed in the rooms or common areas. You may smoke only in designated areas, which reception will show you.

Question 40

Do you have age restrictions for accommodating children?

Accepted Answer

No, children of any age are welcome. Children under 12 must not be left without adult supervision in the room or elsewhere in the hotel.

ContactMax inn Hotel Bratislava

Contact information

Address

Company information

Plan your trip

Contact form

Verified ratings